Skills

Tools

Microsoft Office: 

• Outlook daily
• Word: Daily
• Powerpoint: Daily at Nokia for creating presentations. Creating online learning materials for the Technical Communication course at the University of Oulu
• Excel: Used daily for project management at Nokia

Microsoft SharePoint: Used for project communication for some years at Nokia

Graphics:

• Microsoft Visio: Basic use
• Adobe Illustrator: Basic use 
  
•  Adobe Lightroom, Photoshop Elements: Basic use 
• Gimp: Basic use

Authoring:  

• e.g. oXygen and Epic editors, Trisoft and Vasont CMSs, Git and SVN VMSs, some Framemaker experience, HyperDOC
• MadCap Flare (+ Lingo and Capture), CSS

Issue/task management and communication: 

• Atlassian Jira and Confluence
• Conference tools e.g. Teams, Skype, Lync, WebEx

Learning management system

• Moodle

Technical communication

Nokia Networks:

• Customer  documentation for telephone network operator users, +15 years
• Mostly involved in 3G and 4G system documentation.
  
• Writing, editing, and developing modular documentation (1997-2000): EVE VAX editor, SGML editor.
• (Senior) Specialist (2002-2013) with focus on the development of the digital documentation library (HTML/PDF)
• Creating guidelines and stylesheets
• Specifying, steering, and verifying collaborator work
• Managing a system documentation project consisting of five subprojects in five countries
• Engaged in and driving various development projects (content and architecture, processes, way of working), ensuring continuous improvement

Nordic Semiconductor

• Writing and editing developer documentation in DITA XML (PDF/HTML); Simple illustrations
• Creating a Style Guide

Etteplan

• Designing and creating service documentation for military IP networks equipment (Word/PDF); Creating a Style Guide for the customer; Simple illustrations
• Designing and creating user documentation for sandblasting robots (DITA XML/PDF)
• Creating and editing service documentation for trams (DITA XML/PDF); Simple illustrations

Evondos

• Modularizing user manuals and online help content for medicine dispensing robots and the telecare system, implementing migration from Word into MadCap Flare (PDF/HTML)
• Rewriting, revising, and updating existing content; Simple illustrations
• Preparing content for localization
• Creating Style Guide
• Making sure documentation meets standards

Processes, quality

• Six sigma purple belt
• Customer documentation process development
• Customer documentation quality agent, kicking off quality assurance practices in the organization
• Familiar with lean/agile development.

• Granö, J. G., Pure Geography (translated 1991, published 1997)
• Zetterberg, S., Finland after 1917 (1991)
• Rikkinen, K., A Geography of Finland (1992)
• Geological research into the final repository of nuclear waste by TVO, several papers (1991 - 1992)

Film translations at Oulu International Children's and Youth Film Festival (1998, 1989, 1990)

Translated technical texts from Finnish into English (military telecommunication, 2020)

• Managed a customer (technical) documentation project of >4 million € (2008-2013), approx. 40 000 PDF pages, approx. 50 resources located in five countries, including project managers of subprojects and participating in team ramp-up activities in another European country. Content in HTML and PDF.
  
• See Education for the related training/courses.

Usability/UX

Writing, information design, and translation are all highly user-centered. 

When I was the documentation organization representative in a base station usability group at Nokia, I learned the basics of usability as a discipline, participating e.g. in a SW UI usability test, and a Usability conference at the Oulu University, and investigating the elements of usability in our documentation.

In 1997, I moved to the Nokia Networks UX organization as a documentation specialist, and our aim was doing research into the UX aspects of documentation to improve the user experience. Unfortunately, this work was stopped pretty soon due to a major organizational change.

Languages

Finnish: Mother tongue

English: Excellent (University major, working language for 20+ years)

Swedish: Good

German: Good

French: Novice

Russian: Novice

Spanish: Novice